HELP DESK ANALYST, LEVEL ONE
The ideal Help Desk Analyst will research, resolve
and promptly respond to
questions by telephone and email, will escalate those that cannot be
resolved to the appropriate person or department.
Respond to all Help Desk calls and emails received.
Enter all inquiries into trouble ticket system.
Assist our customers with inquiries or problems concerning the operation or
use of our system.
Provide prompt, efficient respond to each inquiry.
Trouble shoot software and verify bug reports. Communicate to the customer
Effective interpersonal written and verbal communication
Strategic problem solver.
Excellent customer service skills.
Technical trouble shooting.
AA or equivalent experience.
Please e-mail your resume to firstname.lastname@example.org