HELP DESK ANALYST, LEVEL ONE

The ideal Help Desk Analyst will research, resolve and promptly respond to
questions by telephone and email, will escalate those that cannot be
resolved to the appropriate person or department.

REQUIREMENTS

Respond to all Help Desk calls and emails received.
Enter all inquiries into trouble ticket system.
Assist our customers with inquiries or problems concerning the operation or
use of our system.
Provide prompt, efficient respond to each inquiry.
Trouble shoot software and verify bug reports. Communicate to the customer
all fixes.

SKILL SETS

Effective interpersonal written and verbal communication skills.
Strategic problem solver.
Excellent customer service skills.
Technical trouble shooting.
AA or equivalent experience.

Please e-mail your resume to sbuck@istrategy.com